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01
Agreement
Welcome to The Cleanic! By engaging our services, you agree to the following terms and conditions. All cleaning services are provided by The Cleanic, a registered business in New Zealand, operating under the highest standards of professionalism.
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02
Payment
Payments are due within 7 days of service completion via the accepted payment methods (Visa, Mastercard, Amex) unless otherwise agreed.
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03
Cancellations
Cancellations must be made 48 hours prior to the scheduled appointment to avoid a 50% cancellation fee.
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04
Pre-existing conditions
We are not liable for pre-existing damages or conditions not disclosed prior to service.
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05
Products and special requests
All cleaning products used are eco-friendly unless specified otherwise by the client, and any special requests must be communicated at booking.
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06
Liability
Our liability is limited to the cost of the service provided, and we do not accept responsibility for theft or loss of personal items.
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07
Pricing and availability
Services are subject to availability, and pricing may vary based on location, property size, and specific requirements. We reserve the right to refuse service at our discretion.
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08
Emergency services
For emergency services, a 20% surcharge applies.
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09
Privacy
All personal data collected is handled in compliance with the Privacy Act 2020, and you may request data removal by contacting us.
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10
Changes to these terms
These terms may be updated, and the latest version will apply to all ongoing services.
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11
Disputes
For disputes, contact us within 14 days of service at info@thecleanic.co.nz.